Contact Us
We’re here to answer your questions and help navigate you through your care journey. Speak to our friendly team today.
info@vitalityclub.com.au
The standard response time is 1 - 2 business days, if you would like an immediate response, please contact our team during business hours
Head Office
C1 / 57 Rothschild Ave
Rosebery
NSW 2018
Post Address
P.O. Box 325
Rosebery
NSW 1445
Feedback
Have an issue, complaint, suggestion or compliment?
We welcome feedback from our clients and their carers. You can contact us any time if you have a suggestion, comment, compliment, or complaint. We will be happy to discuss any issue and find a solution and use it as an opportunity to improve our service or to reward a staff member who has done well.
You can always discuss the issue or suggestion with the staff member who is directly involved. If you prefer you can discuss it with our General Manager by phone, email, in person, or by mail. You can choose a person to support you to give feedback if you prefer. This person can be a friend, family member, staff member or an advocate from another organisation.
If you have a hearing, speech or communication impairment, phone the National Relay Service on 13 36 77.
What happens after a complaint is made?
Vitality Club is committed to resolving complaints in an ethical, confidential, timely, transparent and fair way. Our Executive Committee will investigate the complaint and keep you informed at all times, seeking to find a resolution within 30 days. We aim to resolve any complaints directly, however, if you still have concerns after that process we have provided a list of other organisations below which you may wish to contact.
Aged Care Quality and Safety Commission Free call 1800 951 822
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